Customer Service

We handle customer service as the brand operator for Madefield House. Write to the support inbox below for order status, returns, exchanges, or product questions.

Include your order number and the email used at checkout so we can locate your order.

Support email
[email protected]

We aim to reply within 1–2 business days. Complex handmade or made-to-order cases may take longer while we review materials and craft notes.

Orders and shipping

For paid orders, tell us the order number, what you need (status, address change before ship, or a return request), and any photos if an item arrived damaged.

Small-batch and made-to-order items may have longer production windows. We do not publish invented ship-by dates; confirm timing on the product page and in your order confirmation.

Policies and care

• Refund and returns policy
• Canvas care guide

Maker profiles on Madefield House are for discovery and craft context. Please do not contact makers directly about orders — use this brand support inbox instead.